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All international customers please contact us first before placing an order.


There are four easy steps in ordering on-line from us:

(1) Add products to your cart

(2) Fill out your ship-to address and shipping method.

(3) Fill out payment and billing information

(4) Submit/confirm your order


RETURN POLICY

30-DAY MONEY-BACK GUARANTEE.

Any Apex Embedded Systems product may be returned within 30 days of purchase for a full refund of the price paid for the product being returned. No credits or returns accepted without a copy of the original invoice.

Note that the above return policy does not apply to the following special circumstances:

Product customization per customer application-specific requirements

Software products and services

Work and/or design material provided by Apex Embedded Systems on contract or consulting basis

PRODUCT RETURNS.

Please obtain an Return Material Authorization (RMA) number from Apex Embedded Systems first, before returning the product. Any returns must be supported by an RMA number issued by Apex Embedded Systems. Apex Embedded Systems reserves the right to refuse delivery of any shipment containing any shipping carton which does not have an RMA number displayed on the outside. Purchaser shall prepay transportation to Apex Embedded Systems' location.

PRODUCT REFUNDS.

For products returned under the Return Policy from above, you will receive a refund within 10 business days of Apex Embedded Systems receiving your returned product along with RMA number.

PRICES

All prices are in U.S. Dollars. Apex Embedded Systems reserves the right to change pricing at any time.

Quantity pricing applies at time of shipment, no partial or schedule releases. Please call or email to obtain a price and delivery quotation for partial or scheduled releases.

SHIPMENTS

Orders are shipped F.O.B. Monona, Wisconsin, via Federal Express Saver (3-day) unless otherwise specified(1) at the time of order. Costs of shipment are borne by the Buyer. If shipment charges are prepaid by Apex Embedded Systems, Buyer will be billed for them.

Available shipping methods are:

  • FedEx Overnight - Delivery by 10:30am next business day

  • FedEx 2-Day - Afternoon delivery second business day

  • FedEx Express Saver - Afternoon delivery third business day(1)

NOTE: (1) Federal Express Saver is not available for Alaska, Hawaii and Puerto Rico. Unless otherwise specified shipments to these locations will be by Federal Express 2-day.


VOLUME & VALUE ADDED PRICING

Please call or email us directly for assistance.

WARRANTY

Unless altered by written agreement, APEX EMBEDDED SYSTEMS (APEX) warrants to the original purchaser for a period of one year from the date of original purchase, that the products shall be free from defects in material and workmanship. APEX's obligation under this warranty is limited to replacing or repairing, at its option and its designated site, any products (except consumables) within the warranty period that are returned to APEX in the original shipping container(s) with an APEX RMA number referenced on the shipping documents.

This warranty will not apply to products that have been misused, abused, or altered. This warranty will not apply to prototypes of any kind, engineering services, software or products under pre-release status. Any returns must be supported by a Return Material Authorization (RMA) number issued by APEX. APEX reserves the right to refuse delivery of any shipment containing any shipping carton which does not have an RMA number displayed on the outside. Purchaser shall prepay transportation to APEX's location. If returned parts or products are repaired under the terms of this warranty, APEX will pay return transportation charges. Allow six (6) to eight (8) weeks for warranty repairs.

THE FOREGOING WARRANTY IS IN LIEU OF ALL WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR THE PARTICULAR PURPOSE, AND OF ANY OTHER OBLIGATION ON THE PART OF APEX.


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